Support

Our staff members provide our customers and partners with comprehensive technical support on all aspects of the use of Prognoz software products. To use our solutions effectively and successfully, leverage the following support services:

  • Our product support service portal (available for customers), which enables you to make and monitor online requests for modifications and upgrades
  • Our forum, which provides interaction space for users and our experts
  • Interactive online documentation for supported products
  • Technical support by email or by telephone

North America

Phone: +1 202 955 5520
Toll-free USA: +1 888 9 Prognoz (+1 888 9 7764669)
Hours: 9 a.m. - 6 p.m. (EST), M-F (except holidays)

Europe, the Middle East, and Africa (EMEA)

Phone: +45 898 80 849
Belgium: +32 2 217 19 50
Hours: 9 a.m. - 6 p.m. (CET), M-F (except holidays)

Asia

China: +86 10 6566 5337
Hours: 9 a.m. - 6 p.m. (DST), M-F (except holidays)

Russia and CIS

Toll-free Russia: +7 804 333 76 24
Kazakhstan: +7 7172 57 01 16
Belarus: +375 17 3 065 120
Hours:
Russia: 24/7
Belarus: 9 a.m. - 6 p.m. (ЕET), M-F (except holidays)
Kazakhstan: 9 a.m. - 6 p.m. (ЕKST), M-F (except holidays)

For all other inquiries, please use the feedback form.